Last updated: 25 May 2026

MÉLION sells a sealed, consumable food product. This policy is built around food safety as well as fairness. Please read it before you order. It forms part of our Terms & Conditions and does not limit your rights under the Consumer Protection Act, 2019.

Returns

As a sealed food product, MÉLION Sea Buckthorn Pulp Concentrate cannot be returned once it has been delivered. Opened or partly used bottles cannot be accepted under any circumstances, for food-safety reasons — once a bottle has left our control we cannot verify how it has been stored, and we cannot resell it.

We do not accept change-of-mind returns.

If something is wrong with your order

We will replace it, or refund you in full if you would prefer, in any of these cases:

• The bottle arrives damaged, cracked or leaking
• The seal is broken or the bottle is incorrectly sealed
• You receive the wrong item
• The product is past its best-before date, or arrives with unreasonably little shelf life remaining

Report damage or leakage within 48 hours of delivery. Report a wrong item or a date problem within 7 days of delivery.

The shorter window for damage is deliberate: transit damage is visible the moment the parcel is opened, and reporting it quickly lets us raise a claim with the courier.

How to raise a request

Email support@melion.in with:

• Your order number (it begins with MLN)
• Your name
• Clear photographs of the bottle
• Photographs of the outer shipping package, including the label
• An unboxing video, if you have one — this is strongly recommended for damage and leakage claims and usually settles them the same day

We reply within 2 working days with the outcome.

Please do not ship anything back before we confirm. Unapproved parcels, and parcels sent to an address we have not given you, cannot be accepted. Where a return is needed we will arrange it and cover the cost — you will never pay to return a product that arrived damaged, defective or incorrect.

Refunds

Where a refund is agreed, we issue it to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few days more to show the credit.

For Cash on Delivery orders we refund by UPI or bank transfer, to an account in the name of the person who placed the order.

Cancellations

You can cancel any order free of charge before it is dispatched. Email support@melion.in with your order number, or message us on WhatsApp, and we will cancel it and refund anything already paid, in full.

Once a parcel has been handed to the courier it cannot be cancelled.

Refused and undelivered orders

If a Cash on Delivery order is refused at the door, or comes back to us because the address or phone number given was incorrect or the parcel went uncollected, the ₹49 Cash on Delivery handling fee is not refunded. Prepaid orders returned for the same reasons are refunded less the actual outbound and return shipping cost.

Grievance redressal

If you are unhappy with how a request has been handled, contact our Grievance Officer. In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 working hours and aim to resolve it within 30 days.

Grievance Officer: Rajkumar Meel
Email: support@melion.in
Phone: +91 91161 14306

Contact

MÉLION
Piprali Road, Jyoti Nagar
Sikar, Rajasthan 332001
India
Email: support@melion.in
Support hours: Monday to Saturday, 10 am to 6 pm IST