Last updated: 25 May 2026

We ship only within India. This policy forms part of our Terms & Conditions.

Order processing

Orders are dispatched within 24 to 48 working hours of confirmation. We dispatch Monday to Saturday. Orders placed on a Sunday or a public holiday are processed on the next working day.

Delivery time

Most orders arrive within 5 to 8 working days from dispatch. Remote and low-serviceability pin codes can take up to 10 working days.

These are estimates provided by our courier partners, not guarantees. Weather, courier operations, festive-season volumes and local disruptions can add time.

Shipping charges

Prepaid orders: free shipping across India, with no minimum order value.

Cash on Delivery: a handling fee of ₹49 is added at checkout. Cash on Delivery is available on orders up to ₹1,500, which covers a single bottle. For two bottles or more, please pay in advance — prepaid orders also ship free.

We may withdraw Cash on Delivery for particular pin codes, products, or customers with a history of refused or undelivered orders.

Courier partners

We ship with Delhivery, Blue Dart, XpressBees and Ecom Express. The partner used depends on your pin code.

Tracking your order

Once your order is dispatched you will receive a tracking link by SMS and email, and by WhatsApp where available. You can also track it from the Track Order page on our website. Tracking links can take a few hours to activate after dispatch.

Where we do not deliver

We do not ship to international addresses or P.O. boxes, or to pin codes our courier partners do not service. If your pin code turns out to be unserviceable after you order, we will contact you and refund you in full.

If your order is delayed

Parcels sometimes go two or three days without a scan while moving between courier hubs. This is normal. If there is no movement for more than four working days, email support@melion.in with your order number and we will chase the courier and keep you updated until it is delivered or refunded.

Damaged, leaking or incorrect deliveries

Contact us within 48 hours of delivery with your order number, photographs of the product and of the outer package, and an unboxing video if you have one. We will replace the item or refund you in full, and we cover the return. See our Return & Refund Policy for the full terms.

Cancellations

You can cancel any order free of charge before it is dispatched. Once a parcel has been handed to the courier it cannot be cancelled.

Address accuracy

Please check your delivery address and phone number before paying. Include your flat or house number, building name and a landmark where relevant. Once a parcel is with the courier we cannot redirect it, and we are not able to cover charges arising from an incorrect or incomplete address.

Contact

MÉLION
Piprali Road, Jyoti Nagar
Sikar, Rajasthan 332001
India
Email: support@melion.in
Support hours: Monday to Saturday, 10 am to 6 pm IST