Shipping Policy

Last Updated: May 2, 2026

At MÉLION, we are committed to delivering your order safely, quickly, and reliably across India.

## Order Processing

All orders are processed within 24–48 hours after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

## Delivery Time

Estimated delivery timelines are:

- Metro Cities: 2–5 business days
- Non-Metro / Tier 2–3 Cities: 4–7 business days
- Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or unforeseen circumstances.

## Shipping Partners

We ship through trusted courier partners including:

- Delhivery
- Bluedart
- XpressBees
- Ecom Express

The courier partner used for your shipment may vary depending on your delivery location.

## Shipping Charges

### Prepaid Orders
- Free Shipping across India

### Partial Cash on Delivery (COD)
- A small advance payment is required at checkout.
- The remaining balance is payable upon delivery.
- Additional COD handling charges may apply.

## Partial COD Policy

To reduce failed deliveries and ensure a better shopping experience, MÉLION offers Partial Cash on Delivery.

For eligible orders:

- Customers pay a small advance amount during checkout.
- The remaining amount is paid to the delivery partner upon receiving the order.
- Advance payments are non-refundable once the order has been processed and dispatched.
- Partial COD availability depends on delivery location and serviceability.

### Example

For an order of ₹799:

- Pay ₹99 in advance at checkout
- Pay ₹700 at the time of delivery

MÉLION reserves the right to disable Partial COD for specific locations, products, or customers with repeated failed deliveries or return-to-origin (RTO) history.

## Order Tracking

Once your order has been dispatched, you will receive tracking information via:

- SMS
- Email
- WhatsApp (where available)

You can track your shipment in real time using the provided tracking link.

## Delivery Restrictions

We currently ship only within India.

We do not deliver to:

- International addresses
- P.O. Boxes
- Areas where courier service is unavailable

## Delayed Deliveries

While we strive to deliver every order on time, occasional delays may occur due to:

- Weather conditions
- Courier operational issues
- High seasonal demand
- Public holidays
- Natural disruptions
- Remote delivery locations

If your shipment experiences unusual delays, please contact our support team and we will assist you promptly.

## Damaged, Leaking, or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

- Your order number
- Clear photos of the package and product
- Unboxing video (strongly recommended)

Our team will review the case and provide an appropriate resolution according to our Return & Refund Policy.

## Returns & Refunds

For detailed information regarding returns, replacements, and refunds, please refer to our Return & Refund Policy available on our website.

## Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

MÉLION

Email: support@melion.in

Address:
Piprali Road, Jyoti Nagar,
Sikar, Rajasthan 332001,
India